Because our products are handmade in small batches and meant for personal use, we're not able to accept returns, exchanges, or issue refunds once an order has shipped. We put a lot of care into every product, and we ask that you read product descriptions carefully before ordering so you know exactly what you're getting. If something goes wrong with your order, see "What is a damaged item?" below — we've got you covered there.

An item is considered damaged if it arrives cracked, spilled, or broken, if the product is unusable, or if most or all of the product has leaked out of its container. If this happens, email us at lexcustomercare@gmail.com within 24 hours of delivery with a photo, and we'll work quickly to make it right.

Orders are fulfilled within 2–3 business days, not including transit time (which depends on your carrier). You'll receive a tracking number as soon as your order ships. Please double-check your delivery address before placing your order — we're not able to take responsibility for packages lost or misdelivered due to an incorrect address at checkout.

We recommend reading each product's ingredient list carefully before purchasing, and we do our best to avoid common allergens. If you experience an allergic reaction, please stop use and contact your physician right away.

If you need to make a change, reach out to us within 24 hours of placing your order at lexcustomercare@gmail.com. We can't guarantee change, but we'll always do our best to help.

L.E.X. Care accepts all major credit and debit cards.